Welcome to www.raakildestudio.com!
These terms and conditions outline the rules and regulations for the use of Raakilde Studio’s Website, located at https://raakildestudio.com/.
Last modified: 26-03-2023
1. General
The following terms and conditions apply to all orders placed by the customer with Raakilde Studio at or through Raakilde Studio’s website (https://raakildestudio.com) (hereafter: “The website) as well as any quotations with Raakilde Studio.
By placing an order at the website, you agree to be bound by all terms and conditions listed here (hereafter: “The Terms”). The Terms constitute a legally binding agreement entered between the customer and Raakilde Studio. Please make sure you have read and understood the Terms before placing your order. By accepting the Terms, you confirm that you have read and understood the Terms.
The Terms apply between you and Raakilde Studio, unless otherwise agreed in writing. In case of any discrepancy between the Terms and any other documents etc. forming part in the relationship between the customer and Raakilde Studio, the Terms shall prevail.
The Terms might have been translated into languages other than English solely for ease of use. If there is any discrepancy or confusion between the English version and a version in another language, the English version shall prevail.
The Website is only available to individuals who are of legal age and not under guardianship. The same applies for individuals who are acting on behalf of a company unless there has been a written agreement with Raakilde Studio.
The availability of products or services on the Website at any given time does not guarantee their future availability. We reserve the right to discontinue any product or service at any time, and to sell such products or services to third parties during intervening time until email confirmation has been sent to the customer. Customers are not entitled to make any claims regarding this matter.
We retain the right to modify these Terms at any time, without prior notice to the customer. The version of the Terms that will govern the customers order is the one that is available or referenced on the Website at the moment the customer places their order.
The Website may grant users access to third-party websites, databases, networks, servers, information, software, programs, systems, directories, applications, products, or services, including linked services. Raakilde Studio has no control over such third-party offerings, and cannot be held responsible for their content, operation, or usage. Raakilde Studio does not make any representation, warranty, or endorsement, explicit or implied, concerning the legality, accuracy, quality, or authenticity of the content, information, or services provided by such third parties.
2. prices & delivery charges
The price displayed at the website does not include cost of delivery, until a delivery method is chosen in the checkout where the delivery charge is calculated according to the customer’s delivery address. All prices are in DKK or Euro (€). Raakilde Studio is a personal owned small business (PMV) and is therefore not subject to VAT under Danish law. All prices on the website are therefore exact as shown for the customers.
Reservation is made for any printing errors in text and/or prices. Raakilde Studio reserves the right to change prices due to material changes in freight and similar charges.
3. Ordering
The customers can make orders on the website and once an order is placed, the customer will receive an email confirming that the order has been received by Raakilde Studio. In the event that Raakilde Studio is unable to fulfill the customer’s order, Raakilde Studio will notify the customer as quickly as possible.
After the order has been received the customer will receive an email confirming that the order is being processed followed by an email with the shipping confirmation. If alternative arrangements are necessary Raakilde Studio will contact the customer, including the event of refunding an order.
4. Delivery etc.
When placing an order the customer will select a delivery method in the checkout of the website. After Raakilde Studio has accepted and processed the order, it will be delivered according to the selected delivery method.
Raakilde Studio aims to dispatch the customer’s order as fast as possible. The orders will be dispatched in the order in which they are placed. After confirming an order Raakilde Studio aims to deliver the order before 10 working days unless otherwise stated, but the delivery may take longer due to unexpected events.
After the order has been processed by Raakilde Studio the customer will receive an email confirming the shipping containing delivery details.
5. Returns
The customer may cancel and return their order from the date they place the order until 14 days after receipt of the ordered items. Returns need to follow the return process as described in this section. If the customer wishes to cancel and return their order, the customer must notify Raakilde Studio by email. The customer will then receive instruction on how the goods are returned to Raakilde Studio. The goods need to be returned in the same condition as the customer received it and shipped in the original packaging or similar appropriate packaging. The customer will fund the return shipping costs.
Upon receiving the cancellation notice in due time, Raakilde Studio will provide a refund through the same payment method used to make the purchase as soon as possible. When received, Raakilde Studio will inspect the goods. All returned items must be unaltered and include all parts the item came with.
6. Defects and right to complain
In the event of an error in any products or services displayed through the website, Raakilde Studio reserves the right to cancel any order prior to the time it is delivered to the customers. Upon delivery, the customer must immediately conduct such examination of the product that is required by proper use.
If the item you have received is defective, and the customer wants to claim such defect, the customer must immediately after the defect is or should be discovered give written notice thereof and indicate the defect to Raakilde Studio. If the customer is aware or should be aware of a defect, but not provided notice hereof, the customer cannot claim the defect and can no longer claim for defects in the delivery.
Any defect products must be returned in accordance with section 5 (returns). Raakilde Studio will cover costs of delivery and return.
Raakilde Studio is at all times entitled to correction (in Danish: “afhjælpning”). Raakilde Studio must always be allowed a reasonable time for enabling the correction. Upon proper correction and/or replacement, the customer cannot make claims for other remedies because of default. Following Danish law of sales, all customers have rights to complain 2 years after delivery.
Change of, use outside normal and customary use, or intervention in the sold product without Raakilde Studio’s written consent exempts Raakilde Studio for any obligations.
7. Payment and payment methods
When customers make a purchase through the website, the customer authorizes Raakilde Studio or our third party payment processor to charge the customer payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with the customers purchase.
The customer is solely responsible for the timely payment of all fees and for providing a valid method of payment. The Customer is obliged to submit a correct email address, a correct shipping address and telephone number when the customer places their order.
8. Our liability
Raakilde Studio is not responsible for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to a force majeure event that is beyond our reasonable control – for example, but not exclusively, due to labour dispute, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, IT crashes, missing or delayed deliveries from subcontractors due to any of the circumstances mentioned in this paragraph – and they prevent our performance or our make performance unreasonably burdensome.
To the widest extent possible under applicable law, Raakilde Studios maximum liability to the customer for any loss or damage arising in connection with their order on the website shall be limited to the total price of their order.
9. The website
Raakilde Studio makes all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color the customer sees will depend on the customer’s computer system, and Raakilde Studio cannot guarantee that their computer will accurately display such colors.
Raakilde Studio aims to update the website and maintain the services regularly and may change the content at any time. If the need arises, Raakilde Studio may suspend access to the website or the services or close it indefinitely. Any of the material on the website may be out of date at any given time, and Raakilde Studio is under no obligation to update such material.
As the products sold on the website are handmade they can have small variations from unit to unit. The customer should therefore not expect two units of the same product to be completely identical.
10. Assignment
Raakilde Studio reserves the right to assign its rights and (where permissible by law) its obligations under these Terms, in whole or in part, to third parties, including any claims for payment which have arisen in connection with the products. Raakilde Studio is also entitled to use sub-suppliers, external consultants etc. in connection with the delivery of products or performance of services, but is liable for such in the same manner as Raakilde Studio is liable for its own services.
The customer may not assign their obligations under these Terms, in whole or in part, to any third party without the prior written consent of Raakilde Studio.
11. Severance
If any part of these Terms is deemed invalid or void by competent court or regulator, or for any other reason become unenforceable or is in conflict with applicable law, such part will be deemed severable and will not affect the validity and enforceability of the remaining part of the Terms which shall continue to apply.
12. Ownership of rights
All intellectual property rights, including trademarks and copyrights, to Raakilde Studio, the website and the services and products available thereon, remain exclusively with Raakilde Studio and its subsidiaries or licensors with all rights reserved.
Any use of the website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Raakilde Studio.
13. Applicable law and jurisdiction
These Terms are subject to Danish law. The customer and Raakilde Studio hereby agrees to submit to the exclusive jurisdiction of the courts in Odense, Denmark, for resolution of any dispute, action or proceeding arising in connection with these Terms.
14. Company information
Raakilde Studio
Email: raakildestudio@gmail.com
CVR: 43513079
Adress: Østre Havnepark 9, 3. 4, 9000 Aalborg