1. What are cookies?
The first time you visit raakildestudio.com you are asked if you want to receive cookies or not. A cookie is a small text file that is stored in your web browser that identifies you as a unique user. Examples of cookies include contact information, order data, and product data. At Raakilde Studio, we prioritize data privacy and strive to maintain transparency in our processing of your personal data. We have implemented a policy that outlines how we will handle and safeguard your personal data.
2. Raakilde Studio’s Principles for Data Processing
At Raakilde Studio, we adhere to the following principles when processing your personal data:
- We only collect personal data for specific, legitimate purposes and do not collect more than necessary.
- We use personal data only for the purposes it was collected, with prior consent or as permitted by law.
- We protect personal data with appropriate technical and organizational measures against unauthorized processing or access.
- We will not share personal data with third parties, except with prior consent or as permitted by law.
- We encourage periodic verification of personal data to ensure its accuracy and completeness.
- We will not retain personal data for longer than necessary to fulfill the purposes for which it was collected, or as required by law.
3. Personal data we collect and process
When you engage with Raakilde Studio via various channels, including the Platform, we collect and process your personal data. The personal data that we collect and process can be categorized as follows:
1) Your personal details, such as your name, e-mail address, physical address (if provided), phone number (if provided), IP address, in some cases geo location and language.
2) Your purchase information, such as your personal details as specified above, company name (if provided), your delivery information, such as delivery address, if different from physical address, your order information, such as product name, quantity, product name, stock keeping unit no., date of purchase and your payment information, such as credit card or similar payment information.
3) Information provided when completing surveys, questionnaires and feedback forms, such as your personal details, as specified above, your product warranty, place of purchase, your feedback on your use of Raakilde Studio product(s) and evaluation of the same, your location information.
4) Additionally, Raakilde Studio may process personal data actively transferred to Raakilde Studio by you.
4. Application and storage of collected personal data
The purpose of collecting and processing personal data is to:
1) Provide you with customized information on news, events, competitions, and similar marketing content related to Raakilde Studio. Our processing in this regard will be based on your consent thereto.
2) Handle your purchase orders, complete purchase transactions, ensure delivery of purchased product(s), handle possible returns. Our processing is necessary for the performance of a contract.
3) Make your future purchases easier by remembering your shipping details. Our processing is necessary for the purposes of the legitimate interests pursued by Raakilde Studio and such processing is not considered to be harmful towards you.
4) Provide you with customer service, handle your requests or complaints and provide you with product warranty support. Our processing is necessary for the performance of a contract, to which you are a party.
5) Ensure better customer experience by providing you with personal benefits, such as discounts or customized offers based on previous purchases and possible friend referrals. Our processing in this regard will be based on your consent thereto.
6) Collect your feedback regarding your use of Raakilde Studio products and services by inviting you to complete surveys, questionnaires or feedback forms. Our processing in this regard will be based on your consent thereto.
Accordingly, some of your personal data is collected and processed in order for us to fulfil our contractual obligations to you, for instance, when you purchase our products, contact our customer support or claim warranty. Should you choose not to provide us with the requested and necessary personal data in this regard, we might not be able to fully satisfy your request.
5. Where we store and process your personal data
As a general principle, your personal data is stored and processed within the European Economic Area (EEA). However, your personal data may be transferred outside EEA between the entities within Raakilde Studio and certain types of third parties, as specified in section 6 within the purposes for which your personal data was collected.
In case of transfer of your personal data to any third countries, as defined in General Data Protection Regulation (GDPR), valid law and regulations concerning such transfers are observed and relevant legal and security safeguards are ensured before such transfer.
6. Our disclosure of your personal data to third parties
We collect and use your data to improve our products, services, and offers at Raakilde Studio. We won’t sell or share your personal data with third parties, except as required by law or for law enforcement purposes.
We may share your data with third-party vendors who provide us with services, including billing, sales, marketing, IT support, advertising, analytics, research, customer service, product service support, shipping and purchase order fulfilment, data storage, validation, security, fraud prevention, payment processing, and legal services.
These vendors are only allowed to use your data for their main services and must keep it confidential. We make sure that any third party we share your data with has confidentiality and privacy obligations to protect it. We do this by entering into data processing agreements with them, which ensures that they only process your data as instructed and for the purposes specified by us.
7. Cookies
We use cookies and similar technologies like pixels, tags and other identifiers in order to remember your preferences, to understand how our websites are used and to customize our marketing offerings.
A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (1) recognize your computer; (2) store your preferences and settings; (3) understand the web pages of Raakilde Studio you have visited; (4), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (5) perform searches and analytics; and (6) assist with security and administrative functions.
10. Right to withdraw your consent
Some of Raakilde Studio’s processing activities may be based on your consent. In such case, you will have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of processing conducted prior to the withdrawal.
If you withdraw your consent, Raakilde Studio and third parties involved in personal data processing will cease to process your personal data, unless and to the extent the continued processing or storage is permitted or required according to the applicable personal data legislation or other applicable laws and regulations. Please note that as a consequence of your withdrawal of your consent, Raakilde Studio may not be able to meet your requests or provide you with our services.
12. Right to complain
If you want to complain about a privacy breach, please contact Raakilde Studio sending your complain to Raakilde Studio by sending an email to raakildestudio@gmail.com.
We will acknowledge receipt of your complaint within five (5) business days. We will do our best to resolve it as quickly as possible and within one (1) month from the date of complaint. In case response would require longer term than one (1) month, we will notify you and inform you of the relevant reason(s).
You can gain insight into what information is registered about you, and you can object to a registration in accordance with the rules of the Danish Personal Data Protection Act.
Danish Data Protection Act
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
dt@datatilsynet.dk
13. Third-party websites, plug-ins and services
Websites and services of Raakilde Studio may contain links to third party websites, plug-ins, for instance social media login plug-in, or services, for instance analytics tool functionality provided by Google or other vendors.
If you choose to use these websites or services, you may disclose your information to those third-parties. Raakilde Studio is not responsible for the content or practices of those websites, plug-ins or services. The collection, use, and disclosure of your personal data will be subject to the privacy policies of these third parties and not this Privacy Policy. We urge you to read the privacy and security policies of the relevant third-parties.
14. Data security
Raakilde Studio is committed to protecting the security of your personal data. We use necessary organizational, technical, and administrative measures to protect your personal data under control of Raakilde Studio, such as control of access, transmission, input and availability and the separation of data.
Your personal details and your credit card details are encrypted, if you have provided such to Raakilde Studio. The data remains with our third party vendor Lunar, and will not be stored for longer than it takes to process the data. All external transmissions of personal data facilitated by Raakilde Studio are protected by encryption.
15. Changes to our Privacy Policy
Raakilde Studio may modify or update this Privacy Policy when necessary to reflect changes in Raakilde Studio products and services, changes in applicable legislation, regulations or practice and to address customer feedback. Accordingly, please review it periodically. Date of the latest update is always provided on the top of the document.
The rapid development of the internet means that changes in our processing of personal data may become necessary. We reserve the right to update and change these guidelines for the processing of personal data. If we do so, we will adjust the date of “last updated” at the bottom of the page. In the event of significant changes, we will notify you through a visible message on our website.